We have had the privilege of working with Michael Crary, CFO & COO, from Florida Dysphagia Institute (FDI) on their Educational software.
The Challenge
FDI had an existing website that was not functioning well. They approached us, from a high recommendation from a friend with a related business. Their goals were to make our existing website functional and expand its capabilities.
Here’s a review (from our clutch.com profile) highlighting Dr. Crary’s experience.
Oak City Labs works thoroughly — they make sure to produce outputs on time and exactly according to specifications. Their project management skills are top-notch as well.
The Approach
How did you select this vendor and what were the deciding factors?
We selected Oak City based on a personal referral from a friend in a related business.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies
used.
Oak City conducted several planning meetings in order to best understand our goals and to present their potential solutions in terms of developing a new website. We abandoned the site we came with and went with an entirely new site. The new site included a searchable global directory of our customers, ability to enroll customers in courses, ability to support customers with critical pieces of information and apps, ability to track customer status and update as needed, and more.
How many people from the vendor’s team worked with you, and what were their positions?
At various points along this project we have worked with every member of the Oak City team. They function as a team and this was to our benefit.
The Outcome
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Our new website does exactly what Oak City promised it would do. We are still adding new features but when finished it will be absolutely wonderful. Our business is nearly ‘turn key’ will most aspects of the business operated directly from this new website.
“Oak City Labs finds ways to get things done exactly how they promised.
Describe their project management style, including communication tools and timeliness.
Management was excellent. Regular meetings were scheduled via Zoom with the entire team that was working on our project including management. Oak City was highly responsive and delivered on time.
What did you find most impressive or unique about this company?
The fact that they delivered exactly what was promised. Our prior experience with vendors in this sector was that once a project started, the excuses followed as to why they could not do this or that. Oak City Labs finds ways to get things done exactly how they promised.
Are there any areas for improvement or something they could have done differently?
None
